Service

Customer Support Services for Small Businesses

Customers expect the same excellent service from a small company as from a national one with thousands of staff. That can be a challenge when you are the one doing the work. We can put the right systems in place and handle the customer contact for you.

Book Your Free Consultation Call 07510 914616

Sound familiar?

I miss calls and enquiries while I am out on a job.
Quotes go out late because I am too busy to write them up.
I know I should ask customers for reviews, but I never get round to it.

About this service

Customer service

Customers expect the same level of excellent customer service support from a small company as they receive from a national company with thousands of staff. We understand that as a small business this can be challenging, especially when it comes to managing customer feedback and providing timely job quotes. We can help you overcome these challenges by putting the right systems in place for your business.

How we can help you

Let us handle customer service support by answering your customers’ queries and sending job quotes following your visit. We can even manage your diary for you and remind customers in advance of your visit.

Customer feedback matters

As a small business, your reputation is everything. Whether you’re crafting bespoke furniture or providing top-notch hair styling, gathering customer feedback directly from your clients helps you understand what you’re doing well and where you can improve. We offer customer service support by encouraging clients to leave reviews, complete quick surveys, or even contacting them by telephone. By collecting and reviewing this feedback you gain valuable insights that help you maintain high standards, build trust and grow your business through word of mouth and loyal repeat customers.

Ready to find out more?

If you would like reliable and friendly customer service support for your business, arrange your free consultation. We also offer bookkeeping, payroll, VAT returns and Self Assessment services to support your business.

What you get

Why it makes a difference

Never miss an opportunity

Enquiries answered and quotes sent while you are busy on the job.
A reputation that grows

Reviews and feedback gathered consistently.
Time back on the tools

Less admin in the evenings, more of the work you do best.

Why Hislop

Accounting is about more than submitting forms.

It is about having someone approachable to ask, knowing what needs done and when, and getting your evenings back.

Someone to ask

A real person who knows your business and is only ever a phone call or message away.
Know what is due and when

We keep track of what needs filed and when, so deadlines never sneak up on you.
Accurate, up-to-date records

Bookkeeping that shows whether you are making enough money and helps you plan ahead.
Support shaped to you

No one-size-fits-all packages: as much or as little help as your business needs.
Plain English, no jargon

Clear explanations of what your numbers mean and what HMRC expects of you.
Time back to run your business

We take care of the financial admin so you can get on with what you do best.

How it works

Simple from the first conversation.

Tell us about your business

Start with a friendly, no-obligation conversation about where you are now and what support you need.
We make things clear

We explain what needs handled, recommend the right level of support and agree a simple monthly arrangement.
We take care of the detail

Your records, returns and payroll are kept organised and on track, and you are kept updated as we go.
You focus on your business

Get back to running the company knowing the accounting side is handled by someone who cares.

Related services

Bookkeeping & Software

Accurate, organised records and the right accounting software, without spending your evenings buried in paperwork.

Payroll

Reliable payroll management that covers the practical details of paying and looking after your team, from new starters to annual leave.

Training & Assistance

Tailor-made training and support so you understand your own accounts and can handle as much of the finance function as you want to.

What do your customer support services include?

Answering your customers’ queries, sending job quotes after your visit, managing your diary and reminding customers of appointments, and gathering feedback through reviews, surveys or a phone call.